As patients increasingly adopt consumer-like behaviors, healthcare organizations must shift their traditional approaches to meet the evolving expectations of today’s diverse patient populations. Yet, at the heart of every consumer remains a patient. Meeting these demands whilst preserving a compassionate, human touch is a fine line to walk. 

CVS is dedicated to navigating this balance and redefining patient care in today’s fast-paced and on-demand world. Join Srikant Narasimhan, Head of Enterprise Customer Insights & Experience, as he shares how CVS has achieved a humanized, consumer-centric approach at a large scale. Learn: 

• How to cultivate a shared mindset across the organization, aligning every colleague with a unified vision and purpose 
• The role of AI in empowering staff and enriching the human experience, rather than detracting from it 
• Why establishing strong foundations is fundamental to sustainable and effective innovation