NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

June 04 - 05, 2025 | The Camby, Phoenix

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Shawn Nason

Chief Experience & Innovation Officer PatientPoint

Shawn Nason is what happens when a music pastor turns into a Walt Disney Imagineer who then becomes a CX leader, author, and podcaster that gets and beats cancer and launches a mission to help humanize the world, one person at a time. Ranked as one of LinkedIn’s top 200 CX influencers, Shawn currently serves as the chief experience and innovation officer at PatientPoint, a digital health company that connects patients, healthcare providers, and life sciences companies with the right information in the moments care decisions are made to influence patient behavior and empower better health.

CX Healthcare West USA Agenda - Day 1

14:30 PRESENTATION – FROM NAYSAYERS TO CHAMPIONS: DRIVING BETTER BUSINESS RESULTS WITH NON-TRADITIONAL CX STRATEGIES

Healthcare innovation can transform the patient experience when we move beyond outdated strategies, remember the humans, and don’t settle for results that don’t quite hit the mark. Join us to poke holes in the way things have always been done, dream about better ways of working, and engage insights and case studies that drive people-first change in healthcare. We’ll explore the possibilities when the right people engage the right problem in the right way at the right time - thinking bigger and bolder about how non-traditional CX strategies can drive better business results.

Check out the incredible speaker line-up to see who will be joining Shawn.

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