Rahul Goyal

Senior Director of Digital, Personalization & Analytics Optum

CX Healthcare West USA Agenda - Day 2

10:00 THINK TANK – STREAMLINING PROCESSES AND SERVING PRODUCTIVITY: MAXIMIZING PRODUCTIVITY IN THE BACK OFFICE WITH AI

Administrative tasks can be onerous in healthcare, taking valuable time away from delivering patient care. GenAI holds the potential to reduce administrative burden and streamline processes in the back office.

 

This think tank will explore how GenAI can be best used to free-up physician capacity in order to invest more time into the patient experience. Discuss:

 

  • How streamlining processes can meet patients’ needs and enhance satisfaction
  • The relation between time spent on administrative tasks and quality of employee engagement with patients
  • Efficiency of current operations and how they can be improved

Check out the incredible speaker line-up to see who will be joining Rahul.

Download The Latest Agenda