Michael Helle

Interim Vice President of Population Health Ucsf Health

CX Healthcare West USA Agenda - Day 1

16:15 PRESENTATION – THE SECRET TO BETTER EXPERIENCES: PROACTIVELY MANAGING YOUR POPULATION'S HEALTH

As healthcare continues to evolve, leading organizations are adopting proactive, value-driven strategies that integrate quality, safety, and patient satisfaction. In this session, Michael Helle will explore how Population Health at UCSF serves as a key driver in improving outcomes, optimizing resources, and enhancing patient experiences.


Michael will share how simplifying access to care, personalizing engagement, and fostering strong community connections empower providers to deliver better health outcomes at scale—while meeting the unique needs of every patient.


Key Takeaways:

  • Maximizing Impact: How investing in outreach and engagement strategies drives measurable improvements in population health.
  • Enhancing Access: Proven strategies to improve equitable access to care and ensure patients stay informed, supported, and connected.
  • Improving Patient Experience: How health systems can build long-term patient satisfaction by aligning services with evolving community needs.


Join this session to learn how a proactive approach to population health management can create better patient experiences and sustainable healthcare outcomes.

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda