Healthcare providers with low patient experience scores often find that traditional remediation approaches can exacerbate the issues they aim to resolve. By shifting to an anti-deficit and supportive model, providers can engage more effectively in remediation programs, leading to improved patient interactions and higher experience scores.

This workshop centers on implementing anti-deficit communication skills training as a core remediation strategy. Explore techniques for providing individualized support and building communication skills in order to drive better patient experiences and foster well-being across teams.