Creating a patient experience strategy is a crucial step, but the real challenge lies in turning that strategy into tangible, impactful solutions. How can organizations successfully adapt proven initiatives from one setting to another? How do they inspire and equip their workforce to bring these strategies to life?

In this presentation, Dr. Judy Wolfe will share her experience in transferring the successful ‘Plan of Care Visits’ initiative from Cleveland Clinic to her new role at University Hospitals. Learn:

• The process of adapting a successful PX initiative across different organizational contexts
• How to create buy-in at all levels, demonstrating value and empowering workforces to take ownership of PX strategies
• Practical approaches to bridge the gap between strategy and execution, leading to measurable improvements in patient experience