NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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John Poli

Industries Principal, Health Care RingCentral

John Poli is the Industry Principal for Healthcare at RingCentral. In his leadership role John is responsible for driving industry thought leadership and organizational focus on increasing healthcare market growth. John works across the industry with care management and IT professionals to develop integrated solutions to improve healthcare delivery and administration.

John has held senior leadership positions in healthcare for over 20 years and has leveraged innovative technology to change business models: drive digital transformation; and develop IT and business strategy.

CX Healthcare West USA Agenda - Day 1

12:05 PRESENTATION – EMPOWERING PATIENT EXPERIENCE: ELEVATE HEALTHCARE CONNECTIVITY WITH MODERN AND RELIABLE CLOUD COMMUNICATION

Healthcare institutions must prioritize security and adaptability to thrive in the digital age of patient and staff engagement. Modern cloud communication offers the solution to meet these evolving needs. Patients, members, and providers demand a simplified, secure, and comprehensive communication strategy that ensures seamless engagement before, during, and after care.

As managing conversations across messaging and video channels has become critical in 2025, it’s essential to adopt innovative communication strategies to keep patients engaged and informed. Join us to explore how an enhanced platform can transform patient experiences, enhance satisfaction, and streamline operations with

secure and reliable connectivity. We’ll cover:

How digital patient engagement approaches create operational advantage
Dynamic care coordination with modern cloud communications
How to streamline communications tools & optimize engagements

Check out the incredible speaker line-up to see who will be joining John.

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