John Poli

Industries Principal, Health Care RingCentral

John Poli is the Industry Principal for Healthcare at RingCentral. In his leadership role John is responsible for driving industry thought leadership and organizational focus on increasing healthcare market growth. John works across the industry with care management and IT professionals to develop integrated solutions to improve healthcare delivery and administration.

John has held senior leadership positions in healthcare for over 20 years and has leveraged innovative technology to change business models: drive digital transformation; and develop IT and business strategy.

CX Healthcare West USA Agenda - Day 1

12:05 PRESENTATION – HOW INTELLIGENT CLOUD COMMUNICATIONS IS TRANSFORMING CUSTOMER EXPERIENCE AND THE PATIENT JOURNEY

In today’s patient-centric healthcare environment, creating seamless, personalized, and efficient interactions is more critical than ever. Intelligent cloud communications are emerging as a game-changer, redefining how healthcare providers interact with patients and transforming every step of the patient journey.


From the first appointment inquiry to post-visit follow-ups, cloud-powered tools such as AI virtual agents, omnichannel contact centers, and conversation intelligence are streamlining communication while delivering exceptional patient care. These technologies enable providers to offer personalized, efficient, and meaningful engagements—anytime, anywhere.


Join us to gain actionable insights into: 

  • Revolutionizing patient engagement: Leverage AI-powered communication tools to provide personalized, real-time support across channels
  • Enhancing operational efficiency: Streamline workflows for staff and patients with integrated messaging, video, and voice solutions
  • Driving better outcomes: Enable proactive care with intelligent insights, predictive analysis, and seamless communication touchpoints


This session will empower patient experience leaders to transform their patient journey, improve satisfaction, and elevate care delivery through advanced, secure and intelligent communications.

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda