Patient feedback allows organizations to ask the specific questions they need answered, but declining response rates limit its effectiveness. Alternative interactions may provide a wealth of data that can be taken advantage of, despite not being specifically designed to gain insight.

This panel session will discuss where organizations can best gather actionable insights and explore how to tap into the sources available. Learn:

• The value of feedback from surveys while recognizing its limitations in providing a comprehensive picture of patients’ needs
• What alternative data can be found in contact center interactions to supplement gaps in survey responses
• How to transform insights into actionable plans and respond to patients’ needs