Brad Giafaglione

Senior Director, Experience & Operations University of California Irvine Health

Brad Giafaglione is a Sr. Director with a demonstrated history of working in the hospital & health care industry. He has extensive knowledge and experience in the areas of Operations, Strategy, Quality, Safety, Data Analytics, Patient, Employee, and Provider Engagement. Brad is accountable for the development and implementation of strategies to improve the quality outcomes, development, patient safety, and operational efficiency. Brad is responsible for developing, leading, and implementing improvement initiatives that positively impact the patient, family, employee, and physician experience.

In this role with UCI Health, Brad helps develop and lead cultural transformation to create the highest quality of experience throughout the continuum of care, while at the same time striving to develop the future experience landscape at UCI Health. He works with his team to motivate and inspire all team members to continually strive for improved service excellence, while promoting a culture where patient service and satisfaction are aiding to provide a frictionless patient experience.

Brad has 15 years of experience in health care, improving engagement and the experience of both patients and providers. His prior leadership roles included physician relations, hospital operations, project management, experience coaching and digital patient experience transformation. He holds a bachelor's degree in health sciences from Purdue University and his Master of Business Administration with a focus in Health Administration from Loma Linda University.

When not at work, Brad enjoys spending time with his wife and two young boys.