In an increasingly digital world, patients now expect personalized, efficient, and convenient experiences from their healthcare providers, paralleling the seamless experiences they increasingly enjoy in other aspects of their lives. However, in an industry traditionally slow to adopt innovation, Patient Experience Officers (PXOs) often face multiple challenges when striving to enhance the patient experience.

Crystal Broj is the Chief Digital Transformation Officer at the Medical University of South Carolina. In the PXO’s Handbook, Crystal shares practical advice on overcoming five key challenges for PXOs:

1. Identifying and leveraging new technologies to achieve strategic PX goals

2. Implementing and leveraging AI solutions

3. Change management

4. Using technology to improve patient access

5. Platform optimization

This report delves into the most innovative technological advancements revolutionizing healthcare worldwide..

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Insight into how Kerri Webster, Chief Analytics Officer at Children's Hospital Colorado, led a data team to predict patient numbers to within a 98% accuracy, 72 hours ahead of time.

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Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it. Loyal customers are the key to success, and organisations are understanding more and more that the way to build loyalty is to generate an emotional and personalised experience for their customer base to ensure they truly feel valued. This can be tough, and with board buy-in tougher than ever before, it can be hard to justify spend and time on such initiatives. However, crack it now and you’ll have a competitive edge that will propel your business to success. A must read!