Download your copy of the CX Healthcare West USA Exchange today and discover how your organisation can get involved at this exclusive, invitation-only gathering. 

The high stakes involved in caring for patients make healthcare a demanding sector to work in at the best of times. Add to this the staffing shortages and rising levels of stress and burnout faced by healthcare workers in the US, and it becomes clear that there is a real need to improve employee experiences and ensure that patient care is not impacted. So what role can data play in enhancing both employee and patient experiences in healthcare?

Aaron Davis is UMC Health System’s Vice President and Chief Experience Officer, and has played a pivotal role in pioneering UMC Health’s data-informed approach to enhancing both employee and patient experiences. Download the interview with Aaron for insight into:

• Amplifying the voice of employees and turning feedback into action
• Utilizing data to pinpoint pain points and identify opportunities for focused staff training
• Leveraging AI to uncover hidden patterns and actionable insights within data
  

In an increasingly digital world, patients now expect personalized, efficient, and convenient experiences from their healthcare providers, paralleling the seamless experiences they increasingly enjoy in other aspects of their lives. However, in an industry traditionally slow to adopt innovation, Patient Experience Officers (PXOs) often face multiple challenges when striving to enhance the patient experience.

Crystal Broj is the Chief Digital Transformation Officer at the Medical University of South Carolina. In the PXO’s Handbook, Crystal shares practical advice on overcoming five key challenges for PXOs:

1. Identifying and leveraging new technologies to achieve strategic PX goals

2. Implementing and leveraging AI solutions

3. Change management

4. Using technology to improve patient access

5. Platform optimization

Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!

Hear from 2024 delegates:

“A great opportunity to share ideas and best practices among senior patient experience leaders.”

“A great exchange that allows CX/PX minds from all over to come together and discuss current trends and changes to healthcare.”

“This was a great event. The size and format allowed me to make meaningful connections. All of the presentations were very relevant to my day to day work and challenges.”

This report delves into the most innovative technological advancements revolutionizing healthcare worldwide..

67% of patients report negative healthcare experiences - why? Discover the proven strategies to skyrocket your healthcare organization's profits by investing in patient experience!

Insight into how Kerri Webster, Chief Analytics Officer at Children's Hospital Colorado, led a data team to predict patient numbers to within a 98% accuracy, 72 hours ahead of time.

What Role does Amazon Pharma Play in the Disruption of the US Healthcare System?

Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it. Loyal customers are the key to success, and organisations are understanding more and more that the way to build loyalty is to generate an emotional and personalised experience for their customer base to ensure they truly feel valued. This can be tough, and with board buy-in tougher than ever before, it can be hard to justify spend and time on such initiatives. However, crack it now and you’ll have a competitive edge that will propel your business to success. A must read!