Fill out the form below to view your copy of the 2024 Agenda which features the full itinerary and confirmed speakers to date. Find out more about the main stage Plenary Presentations, Interactive Think Tank Sessions, Roundtable Discussions and Panel Debates that will be taking place and who will be leading them.

For more information, please contact us directly at info@exchangeevents.co.uk.

This report delves into the most innovative technological advancements revolutionizing healthcare worldwide..

67% of patients report negative healthcare experiences - why? Discover the proven strategies to skyrocket your healthcare organization's profits by investing in patient experience!

Download our 2023 Post-Event Report for CX Healthcare now. North America’s Premier Invitation-Only Event For Senior Experience Leaders In Healthcare, is currently at its second edition.

Listening to consumer feedback has never been so important in a post-pandemic digitalized era, and this is especially true in healthcare where customer experience frustrations are becoming concerningly common. So common, in fact, that 1 in 4 healthcare customers get stuck in their customer journey every day.

This report by Authenticx explores these disruptions in the customer experience journey, ahead of the CX Healthcare Exchange (24-25 May), North America’s premier invitation-only event for senior experience leaders in healthcare.

Download the report to find out:

• Why healthcare customers are getting stuck
• Common CX healthcare disruptions
• What disruptions mean for healthcare organizations
• The next steps to take to resolve the CX journey
  

What Role does Amazon Pharma Play in the Disruption of the US Healthcare System?

Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it. Loyal customers are the key to success, and organisations are understanding more and more that the way to build loyalty is to generate an emotional and personalised experience for their customer base to ensure they truly feel valued. This can be tough, and with board buy-in tougher than ever before, it can be hard to justify spend and time on such initiatives. However, crack it now and you’ll have a competitive edge that will propel your business to success. A must read!