Listening to consumer feedback has never been so important in a post-pandemic digitalized era, and this is especially true in healthcare where customer experience frustrations are becoming concerningly common. So common, in fact, that 1 in 4 healthcare customers get stuck in their customer journey every day.

This report by Authenticx explores these disruptions in the customer experience journey, ahead of the CX Healthcare Exchange (24-25 May), North America’s premier invitation-only event for senior experience leaders in healthcare.

Download the report to find out:

• Why healthcare customers are getting stuck
• Common CX healthcare disruptions
• What disruptions mean for healthcare organizations
• The next steps to take to resolve the CX journey