NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE
Beyond Quick Fixes: The Role of Data in Transforming Employee Experience and Patient Care
The high stakes involved in caring for patients make healthcare a demanding sector to work in at the best of times. Add to this the staffing shortages and rising levels of stress and burnout faced by healthcare workers in the US, and it becomes clear that there is a real need to improve employee experiences and ensure that patient care is not impacted. So what role can data play in enhancing both employee and patient experiences in healthcare?
Aaron Davis is UMC Health System’s Vice President and Chief Experience Officer, and has played a pivotal role in pioneering UMC Health’s data-informed approach to enhancing both employee and patient experiences. Download the interview with Aaron for insight into:
- Amplifying the voice of employees and turning feedback into action
- Utilizing data to pinpoint pain points and identify opportunities for focused staff training
- Leveraging AI to uncover hidden patterns and actionable insights within data
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