In an increasingly digital world, patients now expect personalized, efficient, and convenient experiences from their healthcare providers, paralleling the seamless experiences they increasingly enjoy in other aspects of their lives. However, in an industry traditionally slow to adopt innovation, Patient Experience Officers (PXOs) often face multiple challenges when striving to enhance the patient experience.

Crystal Broj is the Chief Digital Transformation Officer at the Medical University of South Carolina. In the PXO’s Handbook, Crystal shares practical advice on overcoming five key challenges for PXOs:

1. Identifying and leveraging new technologies to achieve strategic PX goals

2. Implementing and leveraging AI solutions

3. Change management

4. Using technology to improve patient access

5. Platform optimization

This report delves into the most innovative technological advancements revolutionizing healthcare worldwide..

67% of patients report negative healthcare experiences - why? Discover the proven strategies to skyrocket your healthcare organization's profits by investing in patient experience!

Download our 2023 Post-Event Report for CX Healthcare now. North America’s Premier Invitation-Only Event For Senior Experience Leaders In Healthcare, is currently at its second edition.

Listening to consumer feedback has never been so important in a post-pandemic digitalized era, and this is especially true in healthcare where customer experience frustrations are becoming concerningly common. So common, in fact, that 1 in 4 healthcare customers get stuck in their customer journey every day.

This report by Authenticx explores these disruptions in the customer experience journey, ahead of the CX Healthcare Exchange (24-25 May), North America’s premier invitation-only event for senior experience leaders in healthcare.

Download the report to find out:

• Why healthcare customers are getting stuck
• Common CX healthcare disruptions
• What disruptions mean for healthcare organizations
• The next steps to take to resolve the CX journey
  

Insight into how Kerri Webster, Chief Analytics Officer at Children's Hospital Colorado, led a data team to predict patient numbers to within a 98% accuracy, 72 hours ahead of time.

What Role does Amazon Pharma Play in the Disruption of the US Healthcare System?

Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it. Loyal customers are the key to success, and organisations are understanding more and more that the way to build loyalty is to generate an emotional and personalised experience for their customer base to ensure they truly feel valued. This can be tough, and with board buy-in tougher than ever before, it can be hard to justify spend and time on such initiatives. However, crack it now and you’ll have a competitive edge that will propel your business to success. A must read!