Unlocking organizational buy-in for PX initiatives
Patient experience is often undervalued, with its financial importance being questioned by C-Suite and departments overlooking its role. This event will focus on securing buy-in by proving PX’s value, fostering accountability and using data to drive lasting support and improved resources.
Crafting experiences with next-gen tools
Unlocking AI’s potential for efficiency, cost savings and patient satisfaction depends on effective implementation. AI isn’t a standalone solution, but a tool to enhance your core goals – delivering exceptional experiences. This event will explore integrating AI and automation to truly enhance patient satisfaction and streamline care delivery.
Addressing burnout and improving employee retention
Employee experience is crucial for good PX, but workforce shortages continue to increase stress on staff. This event offers insight into how technology can ease staff burdens while providing strategies to foster positive work environments and implement programs that improve retention.
Leveraging data to meet diverse patient needs
As patients increasingly expect consumer-like experiences, PXOs must use data to personalize care and meet diverse needs. This event explores turning data into action, breaking siloes and leveraging AI to enhance interactions and proactively shape patient expectations.