CX Healthcare WEST ExchaNge USA

Advancing Access, Elevating Experiences

Name: CX Healthcare West USA Exchange
Start: 2026-06-03
End: 2026-06-04

Uniting Human-Centered Design & Consumer Strategies to Drive Enterprise Change, Improve Access & Maximize Value in Care
June 3 – 4, 2026 | The Camby, Phoenix, AZ

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Sponsorship Opportunities

CX Healthcare Exchange Portfolio

2026 in Preview

65+

Attendees

Speakers

11 Hours

of Dedicated

Networking

Insightful Days

June 3 – 4, 2026 | The Camby, Phoenix, AZ

"The CX Exchange is a jam-packed event centered around improving the customer’s healthcare
experiences."

Patient access is at a critical turning point. As pathways grow more complex and consumer expectations continue to rise, patient experience leaders are being asked to deliver seamless, human‑centred journeys, while simultaneously proving clear, measurable ROI. What was once viewed as an enhancement is now a business imperative, and many PX teams are under pressure to do more with fewer resources.

Visionary speakers

Expert Speakers Include...

Caroline Carney

Chief Executive Officer

Magellan Health

Jason Szczuka

Chief Digital Officer

Bon Secours Mercy Health

Dave Caspers

Chief Operating Officer

Ardent Health

Carol Lewis

Chief Patient Experience Officer, ad interim

MD Anderson Cancer Center

Chris Bredeson

Chief Operating Officer & Chief Strategy Officer

EvergreenHealth

Nicole Cable

Chief People & Experience Officer

Blue Zones Health

Greg Chase

Vice President, Consumer & Patient Experience - Service Excellence

Ascension

Sam Choi

VP Product Experience and Digital Design

Centene Corp

Traquenna Smith Branch

Vice President Contact Centers & Strategy

Memorial Hermann Health System

Subhayu (Archie) Dey

Vice President, Consumer Experience and Insights

SCAN Health Plan

Mike Marino

Vice President Operations

Texas Oncology

Stephanie Guzik

Vice President, Patient Experience & Patient Relations

The University of Texas Medical Branch

Meghan Lahey

Vice President of Patient and Employee Experience

Legacy Community Health

Felicia Hurst

Senior Director, Patient Experience

Children's Health

Jonathan Beltran

Senior Director, Marketing Analytics & Operations

Keck Medicine of USC

Kara Conley

VP Contact Center

Bright Horizons Family Solutions

Adam Galea

Senior Director Consumer Experience

Ascension

Pamela Okada

Interim Division Chief, Division of Pediatric Emergency Medicine

University of Texas Southwestern Medical Center

Jamie Hall

Co-Founder & Chief Technology Officer

Lorikeet

April Jones

Executive Vice President, Provider Solutions

PatientPoint

Jeffrey George

Market VP, Hospital and Provider Solutions

PatientPoint

View All Speakers

Industry-Leading Content
Click the image to get your copy

The AI Ethical Guide for Customer Experience - A CX Network Report

The guide covers data privacy, AI transparency, human oversight, bias mitigation, and regulatory compliance, with real-world examples from organizations such as Zoom and Totaljobs.

CipherHealth Case Study: An Exchange Success Story

Hear from CipherHealth, one of our continued partners across the CX Healthcare Exchanges who have seen tangible ROI due to their attendance.

CX Healthcare West 2025 Post Event Report

Considering joining us in June? Check out key insights and takeaways from last year's Exchange, along with testimonials, key themes, audience details and much more.

Partnership Prospectus

Interested in partnering with the Exchange? See how our unique format could aid your long-term lead gen objectives, putting you in front of budget-holding decision-makers who actually want to invest.

Download the event guide

What's in store for June?

The team are delighted to share the 2026 agenda for the CX Healthcare West USA Exchange, bringing together some of the industry's biggest names for an exciting two days in Phoenix!

This handy document provides full details of our expert speaker list, sponsors, keynote sessions, case studies, panel discussions and more, alongside everything else you could need to know about the event.

Join us in June to help shape the future of the industry.

Download Event Guide Today

Sponsorship and Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Healthcare space, who are searching for actionable PX/CX solutions.

CX Healthcare West brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

View the Prospectus

LIMITED ATTENDEE PASSES AVAILABLE

Request your exclusive invite - limited places available!

Request an Invite

2026 Event Sponsors

The CX Healthcare Highlight Reel

JOIN US IN 2026

Why Attend a CX Healthcare Exchange?

“This was by far the best conference I attended. Everything was so organized. The after conference network events were so amazing and very well thought out. I will definitely attend this conference in the future.”

“It was an amazing two days! Great presenters very well run very organized and I met a lot of great contacts. “

"CX Exchange did a phenomenal job of integrating topics of discussions involving talented speakers who are experts in the healthcare field with opportunities to meet vendors who potentially can provide value add to providers and payers seeking strategic consultation and technology solutions in a 21st Century rapidly changing and competitive healthcare environment."

"Great engagement with innovators and forums for driving inspiring work within the multidimensional field of customer and patient experience."

"Good connections with similar like minded peers in the Healthcare community."

"Conversations between who attended the conference was great. The engagement of dancing, food, and connections was also fun and refreshing. I was thankful to hear as a leader, I was not the only one who was facing some of the issues or concerns and was provided the opportunity to join this conference."

"The solution providers were great folks and possible future partners – very professional and attentive."

"Great meetings, highlighting current patient experience topics and lots of good networking opportunities!"

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com