Empowering people and transforming experiences at the crossroad between technology and human connection

Patients today expect a seamless, personalized healthcare experience, and PX leaders must keep up with their evolving needs. Combined with the additional challenges of tackling workforce burnout, modernizing outdated systems and strengthening patient-focused strategies, continuous learning, innovation and collaboration are more essential than ever to delivering meaningful experiences.

While AI has offered its solutions, true impact comes from patient-centered innovation. By cutting through the noise and amplifying the patient voice, the CX Healthcare West Exchange provides insight into how technology can restore time and value to the people it serves, ensuring solutions are designed to meet real needs.

From overcoming internal resistance and implementing effective personalization, to drawing inspiration from success stories in employee engagement, the CX Healthcare West Exchange equips you with practical strategies and action points to drive real change. Join us to collaborate with your peers, learn from industry leaders, and shape the future of patient experience.


 

OUR EXPERTS SPEAKER FACULTY FEATURES:

An Event Built For Your Healthcare-Specific CX Challenges

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Unlocking organizational buy-in for PX initiatives
Patient experience is often undervalued, with its financial importance being questioned by C-Suite and departments overlooking its role. This event will focus on securing buy-in by proving PX’s value, fostering accountability and using data to drive lasting support and improved resources.

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Crafting experiences with next-gen tools
Unlocking AI’s potential for efficiency, cost savings and patient satisfaction depends on effective implementation. AI isn’t a standalone solution, but a tool to enhance your core goals – delivering exceptional experiences. This event will explore integrating AI and automation to truly enhance patient satisfaction and streamline care delivery.

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Addressing burnout and improving employee retention
Employee experience is crucial for good PX, but workforce shortages continue to increase stress on staff. This event offers insight into how technology can ease staff burdens while providing strategies to foster positive work environments and implement programs that improve retention.

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Leveraging data to meet diverse patient needs
 As patients increasingly expect consumer-like experiences, PXOs must use data to personalize care and meet diverse needs. This event explores turning data into action, breaking siloes and leveraging AI to enhance interactions and proactively shape patient expectations.

CX HEALTHCARE WEST - IN PICTURES

Breaking Barriers: Exploring Healthcare’s Cutting-Edge Technological Advancements Across the Globe in 2024

The Case for Investing in Patient Experience: Proven Returns for Healthcare Leaders

The Rise of Challenger Pharmacies


WHY ATTEND THE CX HEALTHCARE EXCHANGE?

    • Strengthen the core purpose of your role: establish a foundational belief system driven by a patient-centered focus, ensuring your broader PX strategies remain adaptable and responsive to change while staying aligned with this guiding purpose.
    • Network with an intimate number of hand-picked senior decision-makers from leading Retail brands, joining an experienced delegate audience that is over 60% of C-Suite and qualified on a personalised one-to-one basis. 
    • Gain and share actionable insights for cultivating a PX-oriented culture across all areas of your organization.
    • Step outside traditional healthcare attitudes to learn from alternative industry approaches, from tackling consumer behaviors to experience delivery in the university space.
    • Implement technology with your patients’ needs in mind, exploring use-cases from innovative technologies which can redefine your PX strategy.

CX Healthcare Exchange Highlight Reel 

See what took place at our East coast event to get a sneak peek for what's in store for 2025!

DON'T JUST TAKE IT FROM US!

Contact Us

If you are interested in attending the CX Healthcare Exchange USA 2025, please contact info@exchangeevents.co.uk.

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