For the people: patients, employees and humanized technologies
The patients of today’s on-demand world expect more from their healthcare experience than ever before. Patient experience executives must navigate significant challenges: addressing workforce burnout and stress, modernizing outdated systems and uniting teams around a shared patient focus. Expectations are more demanding than ever.
While AI has promised its solutions, the solutions must be patient oriented. Quietening the noise and amplifying the patient opens up a world of technological capabilities and innovative approaches designed to meet patient needs.
The challenges and opportunities are plenty. Navigating internal resistance from stakeholders, unlocking effective personalization across an omnichannel journey or drawing inspiration from effective employee engagement strategies – these are all are challenges addressed and opportunities found together. Join us at the CX Healthcare West Exchange to learn how your challenges are being solved, collaborate with your peers and drive the future of patient experience.
The CX Exchange is the perfect balance of content and networking, bringing together the brightest minds in Customer Experience for two days of highly engaging and insightful knowledge sharing
Relevant, rich discussion and inspiring. This Exchange was worth my time - top notch preparation, good mix of speaking forums, and great mix of perspectives
Meeting with the vendors was surely the most valuable part of the exchange. Having the opportunity to be presented with what’s truly out there from a solution standpoint was much more convenient than having to manually conduct all of that research!
The exchange was a great opportunity to both learn and share current thinking and to validate the direction our business is taking. Meeting providers of the showcased technology was also a great introduction to new ideas and thought leadership
A great and insightful event, with valuable panel discussions and quality businesses links.
It’s a networking opportunity among CX peers, and various CX topics presented. We got to meet various vendors we may not have otherwise engaged with!
A thoroughly enjoyable event at an excellent location. A good balance of presentations, viewpoints and thoughts put across the two days. Excellent opportunity to make new connections with like-minded individuals and expand my network... Superb all round
A unique combination of topical presentations, one to one conversations with a variety of selected vendors and experience sharing with peers
Really inspiring and thought provoking, enjoyed all element and felt engaged every minute. The event was organised really a great team of people & relevant speakers!
Meeting of minds, great to hear ideas and meet peers and hear about their challenges and how they’ve overcome them. Fab to have the diverse and inspiring talks
Very good two days with some fantastic presenters. The content was really varied which I thought was great and a broad variety of attendees also supported the breadth of the questions and conversations
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Contact Us
If you are interested in attending the CX Healthcare Exchange USA 2025, please contact info@exchangeevents.co.uk.
Get involved with the latest discussions around customer experience and receive updates about the Exchange by following us across our social media channels.
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