Michael Nevski

Director of Global Insights Visa

Michael Nevski has been working in marketing, market research and client insights for global financial, consumer products, manufacturing, and data companies for over three decades. Presently, working directly with Visa's Chief Economist, Michael oversees all consumer research initiatives to support global economic team to add a layer of consumer research, strategy, and analysis to Visa economic output and forecasts. Guiding global research to provide cutting-edge insights into consumer spending and the payments industry to better inform business planning and management decisions and managing multiple research vendors including primary, secondary, syndicated, quantitative and qualitative research.

CX Financial Services 2024 Agenda

12:00 PM Enhancing productivity with AI predictive analytics

Examine how predictive analytics can anticipate customer needs and provide proactive support. This session will highlight how AI is transforming financial services by predicting customer behavior and enhancing productivity.

Key takeaways:

  • Use predictive analytics to anticipate customer needs and behaviors
  • Implement proactive support strategies to enhance customer satisfaction
  • Analyze case studies demonstrating the effectiveness of AI predictive analytics
  • Balance automation with human intervention for optimal results