Gustavo Saiago

Product & CX Director, Birdie, & Former Senior Product Ops Lead Nubank

Gustavo Saiago is a Senior Customer Experience Manager who until very recently, led CX teams at Nubank. He has honed his skills over a decade-long journey through diverse roles in multinational corporations such as Avon, Mercado Livre and Nubank. At Nubank, he orchestrated all aspects of customer interaction channels, driving seamless customer journeys. Additionally, I oversee the governance of the NP System, a comprehensive process that interfaces with all internal global product and segment areas. Through robust frameworks, we capture customer feedback and translate it into actionable insights, catalyzing improvements in customer experience and enhancing process efficiency. He believes that exceptional customer service is a crucial differentiator in today's competitive landscape, and has dedicated his career to mastering the art of delivering unparalleled customer experiences.