Ekaterina Mamonova

Global Lead, Marketing & Customer Experience Allianz Commercial

As the global lead for marketing and customer experience at commercial insurance firm Allianz Commercial, Ekaterina Mamonova is responsible for driving global initiatives aimed at delivering best-in-class experiences to both clients and broker partners. Prior to this she held a similar role at insurance firm AIG, having also worked in research, consulting and sales. She says:

"Our CX ambassador program involves bringing together employees from across organizational levels and roles to provide input and engage in moving the CX strategy and action plans forward. This initiative creates an internal network of customer experience advocates that the CX team can work with, as well as provide an opportunity for employees who are passionate about CX to get involved. Our brilliant ambassadors have the chance to learn and develop new skills and to raise their profile within their department or across the company, while building grassroots support for a more customer-centric culture. Setting up this community, and watching colleagues thrive in this environment, is a truly rewarding experience!"