Andy Flynn

Industry and Customer Success General Manager Talkdesk

Andy is responsible for Talkdesk industry strategy—to develop and deliver first-of-kind customer experience solutions tailored to meet the business needs of large enterprise customers. In the 30 years prior to Taldesk, Andy focused on driving transformational growth strategies across a wide range of industries serving clients like Visa, Schwab, Samsung, BP, eBay, intel, Adidas, United Airlines, AT&T and many others. After many years as a management consultant advising C-Suite executives, as well as operational experience leading business transformation, Andy has a unique perspective on what it takes for companies to grow by focusing on customer experience.

CX Financial Services 2024 Agenda

10:30 AM Insights on CX in Banking. What leaders are thinking and doing

Customer experience is a strategic imperative for maximizing customer lifetime value and the contact center is central to the CX strategy. Join us to hear how Talkdesk helps companies tackle the biggest barriers to transformation.

Key takeaways:

  • Implement a low risk, high reward test and learn
  • Discover an untapped source of data and insights within your organization
  • Explore key advantages of strategic transformation compared to other customer-facing functions