Alex Harvey

Financial Services and Insurance Sr. Marketing Manager Talkdesk

Alex Harvey leads Financial Services and Insurance Industry Marketing at Talkdesk, a leading provider of AI-powered customer experience solutions. Alex’s personal mission lies at the intersection of technology and financial services. Where innovation equips the stewards of our financial system with transformational capabilities that accelerate the empowerment of the world’s producers to build thriving communities that move humanity forward. An accomplished go-to-market leader, Alex has broad and deep experience across the financial services, enterprise software and consumer packaged goods industries. Holding prior roles at market leading companies including JP Morgan Chase, Dynatrace and Mars. Alex holds an MBA from the Kellogg School of Management at Northwestern University, and a B.S. in Economics from Benedict College.

CX Financial Services 2024 Agenda

10:30 AM Insights on CX in Banking. What leaders are thinking and doing

Customer experience is a strategic imperative for maximizing customer lifetime value and the contact center is central to the CX strategy. Join us to hear how Talkdesk helps companies tackle the biggest barriers to transformation.

Key takeaways:

  • Implement a low risk, high reward test and learn
  • Discover an untapped source of data and insights within your organization
  • Explore key advantages of strategic transformation compared to other customer-facing functions