All Access: Customer Insights & Data Analytics 2024
September 10 & 17, 2024
| Free CX Network Webinar Series
Amid growing customer expectations and budget pressures in uncertain economic times, customer insights and data analytics are becoming increasingly vital. They help create personalized experiences that delight customers and prove the value of CX initiatives on the bottom line. Critically, data and analytics are the basis for AI and generative AI projects.
It is no surprise, then, that CX Network's Global State of CX 2024 survey found that data and analytics is the most significant trend influencing CX roles at present. CX Network's research also uncovered that consumer demands for data security and transparency around how AI works and uses customers' data are having a major impact on CX professionals in 2024.
Join our two-part All Access: Customer Insights & Data Analytics on 10th September and 17th September to learn the insights and strategies required to make informed decisions and deliver exceptional customer experiences, ultimately fostering business growth and success.
Improving Customer Experience, Loyalty, and Lifetime Value with Data Analytics
New for 2024
Personalization:
Explore how to use customer data to personalize CX across all channels, including digital, physical, and contact center.
AI and ML for CX:
Explore how to use AI and ML to automate customer data tasks, gain deeper insights into customer behavior, and predict customer needs.
Demonstrating ROI:
Practical guidance on how to use data to measure and quantify the impact of CX initiatives on the bottom line
62%
of retailers report that the use of analytics is creating a competitive advantage for their organization
74%
of agents say that having access to more data will give them more opportunities to personalize interactions
93%
higher profits for companies that extensively use customer analytics
Meet your Speakers
Jakub Krząkała
Global Membership Growth Lead EUSA
Shell
Donna Orman
Senior Director, Customer Loyalty
Nike
Alicia Alonzo
Director, Customer Insights & Patient Analytics
Wellstar Health System
Jaakko Lempinen
Head of CX
YLE
Jared Feldman
Founder & CEO
Canvs AI
John Giaquinto
VP of Loyalty, Personalization & Analytics
Rite Aid
Lauren Cheatham, PhD
Principal Quantitative UX Researcher
Roblox
Ekaterina Mamonova
Global Lead, Marketing & CX
Allianz Commercial
Juanita Olguin
Sr. Director, Product Marketing
Coveo
Frank Schneider
VP, AI Evangelist
Verint
Ram Swery
Vice President, Solution Consulting & Onboarding
Verint
Our Partners
All Access is trusted by
All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out whats coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
In Partnership With :
©2024 IQPC. All rights reserved.
