Welcome to the 14th edition of the CX Exchange for Banking, Financial Services, and Insurance UK! 

When the Exchange launched a decade ago, it was right at the cusp of challenger banks and insurtechs entering the scene to shake the mould of what the financial experience should look like. Today, we are living in a digitised ecosystem with constantly connected customers who seek the speed and convenience of Amazon, but the personal touch and advise of a first-class hotel. To stay relevant in this ever-changing digital world, CX leaders need to deliver both, whilst simultaneously always staying one step ahead.

Furthermore, we live in uncertain financial times, where CX leaders need to fight hard to prove the worth of new investments, and even demonstrate why CX is needed in the first place. As customers become increasingly demanding about where and how they want to be met, it all comes down to delivering secure, personalised and innovate experiences fit for an unknown future. To add layers of uncertainty, organisations are still managing emerging guidance from the early stages Consumer Duty has to offer.

Join us in March as CX leaders from across the space come together to benchmark how to not only keep the field of CX alive, but make it the gamechanger for organisations seeking to differentiate themselves in increasingly disloyal times.

Why should you sponsor a CX BFSI Exchange?

Experience of Speaking at a CX Exchange

Our Star Speakers:

A UNIQUE EXCHANGE FORMAT

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Interactive Roundtable Discussions:
A personalised opportunity to engage with peers facing similar challenges. Close-level collaboration and a chance to share opinions. 

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Think Tanks:
Exclusive and intimate, first-come first-serve. Closed door sessions enabling open group discussion of relevant topics. 

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One-to-One Business Meetings:
Efficient business meetings which can be pre-selected. A key way of meeting fellow legal operations leaders in a proven format. 

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Fireside Chats:
From business intelligence to knowledge management, expect access to informal conversations between senior CX leaders. 

How To Get Your Customer To Fall In Love With You [Monzo]

We sat down with Rona Ruthen, Director of Customer Operations at Monzo to understand more about how banks today are getting their customers to fall in love with them. 

What I Wish I Knew Before Implementing My CX Strategy

Hear from the likes of Mastercard, AXA, Virgin, ING Bank & more about what they wish they knew before implementing their CX strategies.

How VoC Data Has Won NPS Boosts For Zurich Insurance

CX Network spoke to Clairy Moraitou & Monika Schulze at Zurich Insurance, to discover how the insurance brand is using customer insights to accelerate and personalise experiences. 

A Five Star Event! 

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Secure Your Place at the Exchange

To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

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