evaluagentCX is the first Quality Intelligence platform, connecting Auto-QA, VoC, and CX insights to transform contact centres into key sources of customer intelligence. By analysing 100% of interactions across all channels - calls, emails, tickets, chats, and bots - our AI-powered solution enhances CX, compliance, KYC, and risk management while driving process efficiencies and improving both human and digital agent performance. Designed by industry experts, evaluagentCX delivers automation, predictive insights (such as NPS and vulnerability on every interaction), and transparent AI-driven outcomes. These insights seamlessly integrate across the organization, optimising the end-to-end customer journey and supporting a single customer view.