EXPERIENCE ESSENTIALS – CUSTOMERS AT YOUR CORE – IDENTIFYING OPPORTUNITIES – UNIVERSALLY ACCESSIBLE FINANCE
📅 17 - 18 MARCH, 2025
📍 Hilton Syon Park, London
2025 Sponsors
Join us at the 14th Annual CX Exchange for BFSI UK, on 17-18 MARCH 2025 in London, to directly engage with 70+ UK leaders of Digital Customer Management and CX Leaders looking to discuss their biggest challenges and explore the solutions to help tackle them.
Complete the form below to learn about the available opportunities.
Avenga
Website: www.avenga.com
Avenga is an international consultancy and technology solutions partner creating unique solutions that solve complex business challenges. Operating from over 57 offices globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software... Read More
Ciklum
Website: www.ciklum.com
Ciklum is a global Experience Engineering leader that stands at the forefront of innovation, blending next-generation product engineering, user centric design and cutting edge AI to deliver exceptional customer experiences. For over two decades, Ciklum has been a trusted partner to global financial institutions and disruptors alike, supporting them to... Read More
Coveo
Website: www.coveo.com
Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. Read More
Epsilon
Website: www.epsilon.com/emea/loyalty-programme-ultimate-guide
Epsilon is a global advertising and marketing technology company, routed in identity. We accelerate our clients’ ability to harness the power of their first-party data, so they can activate campaigns across channels and devices—with an unparalleled ability to prove outcomes. Our industry-leading tech connects advertisers with consumers to drive performance... Read More
Evaluagent
Website: www.evaluagent.com/
evaluagentCX is the first Quality Intelligence platform, connecting Auto-QA, VoC, and CX insights to transform contact centres into key sources of customer intelligence. By analysing 100% of interactions across all channels - calls, emails, tickets, chats, and bots - our AI-powered solution enhances CX, compliance, KYC, and risk management while... Read More
Five9
Website: www.five9.com
Five9: Elevating Customer Experience Through AI and Cloud Innovation Five9 empowers Financial Services with AI-driven, cloud-native contact centre solutions that enhance CX, improve efficiency, and drive growth. Our secure, compliant platform seamlessly blends AI and human agents to deliver hyper-personalised, omnichannel interactions. With intelligent automation and real-time insights, we help... Read More
Firstsource
Website: www.firstsource.com/industries/bfs
As one of the largest providers of tech-driven business process services (BPS), Firstsource is an expert in transforming customer experience (CX) and improving financial results for our clients. In short, ‘We Make It Happen’. We provide solutions to three of the ‘big six’ UK banks, including omnichannel customer service, complaints... Read More
Forsta
Website: www.forsta.com
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined... Read More
Genesys
Website: genesys.com/en-gb
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic,... Read More
Glassbox
Website: www.glassbox.com
Glassbox is the leading AI-fueled customer intelligence platform, helping the world’s top digital brands transform data into decisions. Purpose-built for the enterprise, Glassbox securely captures and analyzes digital interactions to reveal the root causes of customer behavior—driving better experiences, loyalty, and revenue. Trusted by industry leaders like Marriott, L’Oréal, Nestlé,... Read More
Gradient Labs
Website: gradient-labs.ai/
At Gradient Labs we are building an autonomous AI agent aiming to resolve up to 80% of customer queries (incl. using actions and account data), enabling companies to scale CX with minimal human staff. The product caters to companies that aim to offer exceptional customer support and want a guarantee... Read More
Live Person
LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for... Read More
Liferay
Website: www.liferay.com
Liferay offers the most flexible, scalable, accessible, and secure cloud platform to quickly build, launch, and manage custom digital solutions. With Liferay, customers build personalised omnichannel journeys, deliver seamless digital experiences, unite disparate systems to improve processes while also achieving greater operational efficiencies. We have been recognised by Gartner for... Read More
Omilia
Website: www.omilia.com
Omilia is a Conversational AI pioneer, delivering the highest quality, automated voice and chat solutions for Customer Service. Omilia owns and provides state-of-the-art technology in Conversational AI, enabling clients to improve their customer experience, shorten response times, and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate,... Read More
Precisely
Website: www.precisely.com
Precisely is the global leader in data integrity, providing accuracy, consistency, and context in data for 12,000 customers in more than 100 countries, including 93 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, data enrichment and customer engagement products are designed to power better business decisions... Read More
Sabio Group
Website: sabiogroup.com
Sabio Group is a global digital transformation expert specialising in customer experience (CX) for the banking, financial services, and insurance (BFSI) sector. It has major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, South Africa and India. Read More
SPS UK&I Ltd
Website: www.spsglobal.com/en/uk/bfsi
SPS excels in Business Process Outsourcing. SPS’ 8,500 dedicated employees provide expert support to over 600 customers (over 300 BFSI clients) across 20 countries, including 20% of the Fortune 100. We pride ourselves on delivering an exceptional service, evidenced by our outstanding Net Promoter Score of 84. Through our ‘Business... Read More
User Testing
Website: www.usertesting.com
UserTesting, a SaaS leader in experience research and insights, is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from... Read More
Watermelon
Website: www.watermelonresearch.com/
Watermelon is a strategic CX consultancy that measures what matters to customers and drives business transformation. We work with leading financial services brands to disrupt legacy thinking – utilising best in class VOC programmes, AI-driven technology and intelligent use of data to transform businesses. Our trusted framework creates optimal CX... Read More
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