EXPERIENCE ESSENTIALS – CUSTOMERS AT YOUR CORE – IDENTIFYING OPPORTUNITIES – UNIVERSALLY ACCESSIBLE FINANCE

📅 16 - 17 March, 2026 📍 London, United Kingdom

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Tammy Martin

Head of Customer Experience & Contact NatWest Group

Day One

11:50 AM Debating The Pros & Cons To Delivering Excellent CX: Challengers vs. Incumbents

12:30 PM Vendor Presentation: Leveraging Behavioural Analytics Across Contact Centres to Engage Consumers Across Digital Channels

Check out the incredible speaker line-up to see who will be joining Tammy.

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