Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance delivered by Close Brothers, Danske Bank and iGO4.

Think Tank: Paving the Way for Digital Success at PTSB

Jeremy Curtin, Head of Digital User Experience, PTSB

Session hosted by Moxie

Keynote Plenary Presentation: From Party Crasher to Honored Guest: Becoming the Customer-Centric Champion of Your Organisation Needs

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Intelligent Automation And The Potential Of A Wider Ecosystem', delivered by Blue Prism's Senior Director of Partner Solutions, Michael Christoforou.

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'The Behind The Scenes Story Of A 6 Million Downloads App', delivered the comparethemarket.com's Associate Director of CX Strategy, Neil Dodd.

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Transforming Customer Communications Into Engaging Two-Way Conversations', delivered by Smart Communications' Chief Customer Officer, Neil Greathead.

Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Exploring The Impact Of Fintechs On Traditional Financial Services To Effectively Navigate Disruption'.

Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Pleasing Everyone: Assessing How Far Automation Can Take You In A World Where People Expect Face-To-Face Contact'.

Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Make Or Break: Correctly Predicting The Next Big Game Changer That Will Deliver Customer Excellence To Your Organisation'.

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Customer Experience ‘Bots and AI – Are You Skating On Thin Ice?', delivered by Genesys' Digital Lead, Richard McCrossan.

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'The Conversational Customer Journey: Serving Customers Through Personalised AI-Powered Messaging'.

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Caring For An Aging Population: Exploring How Data Can Change Our Future Lives'.