How Yonder is Reinventing Customer Experience for the Next Generation | A Case Study

How Yonder is Reinventing Customer Experience for the Next Generation | A Case Study

“Gen Zs were practically born with a mobile device in hand and millennials are just as savvy,” says Tim Chong, CEO and co-founder of credit card startup Yonder.

As a credit card designed for the modern explorer, Yonder’s approach to customer experience homes in on the key priorities for the next generation of credit card users: digital convenience, excellence in UX and fraud protection, and rewards that hold real value and are easy to redeem.

Read the interview with Tim Chong for insights into:

  • How customer expectations in the BFSI sector are evolving and how Yonder is aiming to meet these
  • Why perfecting the back-end infrastructure is just as important as the UX and design
  • Balancing user-friendly design with unparalleled fraud protection