EXPERIENCE ESSENTIALS – CUSTOMERS AT YOUR CORE – IDENTIFYING OPPORTUNITIES – UNIVERSALLY ACCESSIBLE FINANCE

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How To Get Your Customer To Fall In Love With You [Monzo]

Customer loyalty is one thing, but brand advocacy is another. Learn from a titan of CX within Banking - Director of Customer Operations at Monzo on how to further improve your customer experience strategy. In turn, learn the secret behind getting your customer to fall in love with you. Here's what's covered in the piece:

Differentiating your strategy
Digital transformation
Customer engagement
Challenges and future trends

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