EXPERIENCE ESSENTIALS – CUSTOMERS AT YOUR CORE – IDENTIFYING OPPORTUNITIES – UNIVERSALLY ACCESSIBLE FINANCE

📅 16-17 March 2026 📍 London, United Kingdom

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CX Exchange BFSI 2020 | Digital Lead, Genesys

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Customer Experience ‘Bots and AI – Are You Skating On Thin Ice?', delivered by Genesys' Digital Lead, Richard McCrossan.

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