Categories and Finalists

Category 1: CX Leader of the Year



  • Emma Loveday, Crown Relocations

  • Nyssa Packard, Senior Director, Customer Experience, Skyscanner

  • Kruti Popat, Boehringer-Ingelheim
  • Sean Hammerle, Qsolve

  • Joely Garland, Golden Eagle Luxury Trains

  • Hannah Goodman, Sky

  Category 2: Cutting Edge CX Innovator

  • Skyscanner

  • Tech Mahindra - Yantr.ai

  • e& Company


 Category 3: Best Customer Experience



  • CORPAY

  • Furniturebox

  • EXL Services
  • Qsolve

  • Betsson Group

  • Tech Mahindra

 Category 4: Pay it Forward CX Inspirational Leader of the Year



  • Christopher Brooks, CX Specialist Consultant, Lexden Group

  • Julian Darisse, Global Director - Brand Experience, Mövenpick Hotels & Resorts, Accor Group

  • Sean Hammerle, President, Qsolve


 Category 5: CX Solution of the Year


  • WithSecure

  • TM Technology Services Sdn. Bhd.

  • Socar Turkey - Natural Gas Business Unit - Kayserigaz & Bursagaz
  • WNS

 Category 6: Best in CX Collaboration



  • Mohd Iswadi bin Ahmad / Alinur Ain Binti Ali

  • Alexander Reekie / Alex Black
  • Mohd Iswadi bin Ahmad / Zairee Ezham Bin Zahuri

  • CityFibre / TalkTalk

 Category 7: Innovative AI in CX


  • Skyscanner
  • EXL Services


In Partnership With :

CX Network

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