This Award goes to a CX leader who over the past 12 months has gone above and beyond on behalf of their organisation to greatly impact the customer experience for the better. The winner will have made significant change happen internally, driven new initiatives that positively impact the customer experience, empowered their staff to achieve customer experience greatness, and essentially demonstrated high levels of leadership that has positively impacted customer experience.

This Award goes to a company who in the past 12 months has successfully trialled, tested and implemented new, emerging technologies that have had a significant positive impact on customer experience. The winner will have shown bravery when it comes to breaking boundaries, and successfully managed to implement new tools with existing CX platforms, strategies, and technologies.

This Award goes to a company that has raised the bar for what it means to offer great customer experiences. From minimising friction, to optimising customer service and engagement strategies, the winner will be a customer-centric company that lives and breathes customer, always putting the customer first.

This Award is focused on outward recognition, and awarded to a customer experience leader who has stood out over the past 12 months as an inspiration for other CX leaders across the space. The winner will actively be leading customer experience within an organisation, but equally be recognised beyond their current company for their contributions to the field of CX.

This Award goes to a solution provider who over the past 12 months has delivered customer excellence to their clients with innovative, modern, game-changing solutions. Nominations welcome for both companies, as well as specific solutions.

Best In Class CX Collaboration will be awarded to a successful partnership that has had a significant impact on the overarching customer experience of a company. The winner will have demonstrated successful, planning, execution and continued ongoing delivery to ensure customer excellence.

This Award goes to a company that has unlocked the potential of AI to revolutionise customer experience. The winner will be a forward-thinking, cutting-edge organisation that is ahead of the curve, seeing measurable value from AI implementation in CX.

Download your copy of the official CX Exchange Awards entry guide!

To make a submission, complete the correct form and once completed, email it to cxawards@iqpcexchange.com.

Need help with your submission? To be assigned a personal Awards Advisor who can assist you with the nominations, download the nomination forms or drop us an email on on cxawards@iqpcexchange.com.

What happens next? Once you have submitted your nomination form you will automatically be assigned your very own personal Awards Advisor who is there to support you in the lead up to the event.

Got any further questions? Contact us on cxawards@iqpcexchange.com.