8 October 2024
APAC businesses need customer data analytics to deliver best in class customer experiences, but many are facing challenges in collecting, integrating, analyzing, and acting upon customer data.
A McKinsey study found that data-driven companies are more likely to succeed financially, including making more profit, growing revenue, and pleasing customers. However, only 23% of APAC businesses say they are using customer data effectively to improve their customer experience. The unique challenges of the Asia-Pacific region, such as its diverse customer base, complex regulations, and rapidly changing technology, make it difficult to collect, manage, and analyze customer data efficiently.
All Access: Customer Data Analytics addresses these challenges and provides actionable solutions to data integration, quality management, and collection challenges.
Drive business growth & enhance customer satisfaction through data analytics.
Meet your Speakers
Ashley Taylor
Voice of the Customer Specialist
Flight Centre Travel Group
Himanshi Juneja
Data Strategy
CBRE
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Amanda Furse
Customer Insights Lead
Medibank
Cinderella Orias
Data Governance and Data Quality Director
Globe Telecom
Claire Cunningham
Managing Director & Lead Consultant
The Customer Connexion
Merryn Olifent
Head of CX, Insights and Capability
Medibank
New for 2024
Data integration:
Strategies to break down data silos and ethically integrate customer data from different sources to create a unified view of the customer.
Data quality management:
Methods to ensure that customer data is complete, accurate, and up-to-date.
Customer journey analytics:
Explore how to map the customer journey through data analytics and identify opportunities to improve the customer experience.
45%
of APAC data professionals say customised data and analytics is key to higher selling prices
21%
of organisations in APAC say that their data is still siloed and that there is no integration taking place.
24%
of APAC businesses have successfully designed data ecosystems that can handle customer information to drive business outcomes
Our Partners
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out whats coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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