Asia’s #1 Event For All Industry Leaders Impacting
Their Customer Journeys’ Lifecycle & Ecosystem

19 - 20 March, 2025 | One Farrer Hotel, Singapore

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Jiahao Yee

SEA Customer Journey Partner Maersk

Customer Service Excellence Theatre - Wednesday, 19 March 2025

2:00 PM Fireside Chat: Measuring and Improving Customer Service Performance

• Understanding the key metrics for measuring customer service performance, including CSAT, NPS, and churn rates.

• Using customer feedback to improve service performance, including implementing a customer feedback loop and measuring the ROI of customer service initiatives.

• Appling best practices for continuously improving customer service performance.

Check out the incredible speaker line-up to see who will be joining Jiahao.

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