Asia’s #1 Expo For All Industry Leaders Impacting Their Customer Journeys’ Lifecycle & Ecosystem
19 - 20 March, 2025
| One Farrer Hotel, Singapore
Jiahao Yee
SEA Customer Journey Partner MaerskCustomer Service Excellence Theatre - Wednesday, 19 March 2025
2:00 PM Fireside Chat: Measuring and Improving Customer Service Performance
• Understanding the key metrics for measuring customer service performance, including CSAT, NPS, and churn rates.
• Using customer feedback to improve service performance, including implementing a customer feedback loop and measuring the ROI of customer service initiatives.
• Appling best practices for continuously improving customer service performance.
Check out the incredible speaker line-up to see who will be joining Jiahao.
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