Asia’s #1 Event For All Industry Leaders Impacting
Their Customer Journeys’ Lifecycle & Ecosystem

19 - 20 March, 2025 | One Farrer Hotel, Singapore

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Bharath Kumar

Head of Customer Operations AirAsia

• Understanding the benefits of using conversational AI in customer service operations.

• Learning best practices for implementing conversational AI in customer service, including intelligent chatbots and virtual assistants.

• Measuring and optimising conversational AI performance for continuous improvement.

Check out the incredible speaker line-up to see who will be joining Bharath.