Asia’s #1 Event For All Industry Leaders Impacting
Their Customer Journeys’ Lifecycle & Ecosystem

19 - 20 March, 2025 | One Farrer Hotel, Singapore
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Hear from Asia's Top Industry Trailblazers

Discover top CX leaders and industry experts at The Customer Show Asia's speaker lineup. Explore cutting-edge insights, networking opportunities, and transformative customer experience strategies from global speakers. Hear from C-suite executives, innovators, and thought leaders at our main conferences: Chief Customer & Marketing Leaders and NextGen Stores & Branches. Don't miss our engaging theatre sessions featuring discussions on CX Metaverse, Customer Service Excellence, Conversational AI, and Employee Experience.

The Customer Show Asia Theatre Speakers

Yohanes Paulus Bisma
Yohanes Paulus Bisma
Digital Product Manager, Global Digital Customer Experience
Lenzing Group
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Ze Ming Chan
Ze Ming Chan
Head, Growth Innovation
Foodpanda
David Chung
David Chung
General Manager – Marketing and Customer Relationship
Trans Eurokars Pte Ltd - Mazda
Shane Hoedt
Shane Hoedt
Customer Service Lead
Halliburton
Darren How
Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Bharath Kumar
Bharath Kumar
Head of Customer Operations
AirAsia
Melvin Lin
Melvin Lin
Head of Marketing and Communications for Singapore
CBRE Singapore
Balakrishna Mekala
Balakrishna Mekala
Director – Healthcare Enterprise Service & Digital Solutions
GE Healtchcare
Madhu Oza
Madhu Oza
Director of Customer and Technical Services
Abbott
Praveen Tiwari
Praveen Tiwari
Vice President (Head - Customer Service)
AVI Renewable Energy
Emily Yang
Emily Yang
Head of Human-centered AI and Innovation (Strategy and Talent)
Standard Chartered
Jiahao Yee
Jiahao Yee
SEA Customer Journey Partner
Maersk

Chief Customer & Marketing Leaders Speakers

Dato' Akmal Arief Fauzi
Dato' Akmal Arief Fauzi
Deputy Group CEO
National Heart Institute
Biswa Banik
Biswa Banik
Chief Data Officer
Tonik Digital Bank
Venkatesh Bhardwaj
Venkatesh Bhardwaj
Chief Technology Officer – Customer Experience
MakeMyTrip
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Jason Huan
Jason Huan
Chief Marketing Officer
Endowus
Bipasha Minocha
Bipasha Minocha
Group Chief Marketing Officer
EtonHouse International Education Group
Sabina Munshi
Sabina Munshi
Founder & CEO, Baréskin Singapore and Head of Marketing
Mandala Group
Anupong Tasaduak
Anupong Tasaduak
Chief Commercial Officer
NocNoc

NextGen Stores & Branches Speakers

Reeta McGinn
Reeta McGinn
Global Director Digital
Aesop
Caroline Wee
Caroline Wee
VP Brand & Strategy
Loob Holding (Tealive)
Elena Hyeseon Jeong
Elena Hyeseon Jeong
Store Design & Visual Merchandising Director
The Estée Lauder Companies Inc. (Le Labo)
Khwanchai Huailuk
Khwanchai Huailuk
Vice President of Innovation, Digital Banking
CIMB
Enrico Baldo
Enrico Baldo
Regional Director Retail & Wholesale APAC
Benetton Group

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