Asia’s #1 Event For All Industry Leaders Impacting
Their Customer Journeys’ Lifecycle & Ecosystem
19 - 20 March, 2025
| One Farrer Hotel, Singapore
Premium Conference
Delighting Multi-Generational Customers Through Personalisation and Choice
The ever-changing marketplace comprises different generations of customers. From Boomers and Gen X to Millennials and Gen Z, all of them have different expectations and perceptions of what excellent Customer Experience looks like. At the same time, extensive technology options have changed customer behaviour, and customers now enjoy the luxury of choice.
The challenge for organisations and CX leaders now is to meet the evolving expectations of multi-generational customers, understand their varying behaviour as well as consumption patterns; all while delivering quality customer experience through their channel of choice.
Held on 29 – 30 March 2023, Next Gen CX (Premium Conference), will bring together industry leaders to explore best practices in delighting multi-generational customers through personalisation and choice. This ticketed premium conference will include hard-hitting presentations and discussions led by the movers and shakers of the CX industry.
Next Gen CX Key themes:
Defining the “Next-Generation” Digital Native Customers
Empowering Customers with Choice to Optimise their Own Experience
Engaging Multi-Generational Customers with Digital CX
Creating Excellent CX and Service in a “Digital Experience Economy
Leveraging Customer Insights to Personalise Experience
Embracing Conscious Consumerism & Social CX
Harnessing Customers’ “Everyday” Technology
Meet the 90 CSA Speakers
Prithu Srivastava
Chief Customer Officer
DHL Supply Chain APAC
Nathan Bell
Chief Digital Officer
M1
Su Yin Neo
Chief Executive Officer
Singapore Post Ltd
Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group
Katherine Desbaillest Braha
Chief Brand Officer
Saladstop!
Neelesh Shanbhag
CIO & VP of Business Technology
Janssen APAC
Alp Altun
Former Regional Chief Transformation Officer, Asia-Pacific
Allianz
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Ryan Mascarenhas
Group Chief Customer & Operations Officer
bolttech
Roel Van Criekinge
Head of CX – Business Planning & Performance Steering
IKEA SEA & Latin America
Eugene Wee
Chief Customer Officer
SPH Media
This session will be attended by
Chief Customer Officer, Chief Marketing Officer, Chief Digital Officer, Presidents, Directors, Heads, Managers across:
- Customer Experience
- Customer Loyalty & Engagement
- Customer Operations, Support, Service & Care
- Digital Experience
- Social Media
- Digital Marketing
- Customer Data, Insights & Analytics
- Strategy & Innovation
- Brand Service
- Customer Communications
- Contact Centre Transformation
- Delivery
This ticketed premium conference will include hard-hitting presentations and discussions, led by the movers and shakers of the industry.
Interested in thought leadership/panel discussion opportunities? Contact our Marketing Manager, Melanie Ong at Melanie.Ong@iqp.com.sg for more information.
Alternatively, download the Exhibition & Sponsorship Guide for more information.
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QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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