Discover how The Customer Show Asia 2025 can propel you towards achieving your business objectives and forge connections with the most influential figures in Asian CX.

Unparalleled Networking and Lead Generation Opportunities:

• Connect directly with decision-makers: The Customer Show Asia 2025 is a magnet for industry leaders actively seeking cutting-edge solutions to transform their customer experiences (CX)
• Targeted audience, maximum impact: Meet face-to-face with executives from all sectors looking to revolutionize their CX strategies.
• Showcase your brand as a leader: Gain significant brand recognition by presenting your innovative solutions to a captive audience eager to invest in CX advancements.

Download the Sponsorship & Exhibition Guide to explore the opportunities available and how we can help you achieve your business goals.

Unleash the Future of CX at The Customer Show Asia 2025

Imagine being in a room where Asia's most innovative CX minds share their billion-dollar success secrets...

The Customer Show Asia 2025 is your exclusive gateway to the future of customer experience. Join us on 19-20 March 2025 in Singapore, where you'll:

• Uncover Premium Insights: Gain unparalleled access to C-suite industry visionaries and top experts sharing their latest insights on reshaping customer engagement at Chief Customer & Marketing Leaders.
• Explore Cutting-Edge Innovations: Discover the future of retail and banking with a deep dive into NextGen Stores and Branches.
• Immerse Yourself in Latest Trends: Delve into the hottest topics shaping the entire customer ecosystem, including CX Metaverse, Customer Service Excellence, Conversational AI, and Employee Experience.
• Network with the CX Elite: Connect with fellow leaders and innovators from across Asia and foster meaningful relationships that drive business growth.

Don't miss this opportunity to shape the future of CX. Download the Event Brochure.

Maximise your impact at The Customer Show Asia 2025 by downloading the latest floorplan.

This will ensure you can strategically position your booth and reach the right audience.

What You'll Gain:

• Optimise Booth Placement: The latest floorplan allows you to identify high-traffic areas and target booths near complementary solutions
• Targeted Audience Insights: See which categories of attendees will be concentrated in different areas, allowing you to tailor your messaging and demonstrations
• Discover Collaboration Opportunities: Identify potential partners or complementary solutions providers located nearby on the expo floor

The floorplan also highlights key exhibitor categories, including:

• Enterprise CX
• Omni-Channel Integration & Unified Comms
• Customer Engagement Platforms
• Marketing Automation & Analytics
• Customer Feedback Tools
• and many more!

Download the floorplan today and take control of your NextGen Stores & Branches experience.

Find out what when on at the inaugural edition of The Customer Show Asia! Asia's one and only meeting place that brings together everyone involved in the customer journey. 

Download the report to learn more. 

Customer experience (CX) is the battleground for brand loyalty in today's digital age. But with ever-evolving technology and a new breed of tech-savvy consumers, traditional CX strategies are no longer enough.

Introducing The Rise of the Synthetic Shopper, a groundbreaking report that delves into the latest customer behaviour trends, with a particular focus on the emergence of the "Synthetic Shopper."

Uncover actionable insights on:

• Humans vs. Machines: How AI is augmenting human capabilities and optimising CX efforts.
• The Power of Personalisation: Craft exceptional customer experiences through data-driven personalisation strategies.
• The Rise of 'Phygital': Learn how to seamlessly blend physical and digital touchpoints for an engaging customer journey.
• Customer Catchphrases to Know: Understand the evolving language of your customers.

Download your free copy of The Rise of the Synthetic Shopper today and unlock the secrets to winning in the age of the Synthetic Shopper!

Test-Bedding the Metaverse as a Major Touchpoint in the Customer Journey

The Metaverse is rapidly evolving from a trend to a necessity for businesses to stay competitive, especially when it comes to attracting the next generation of consumers who are accustomed to immersive digital experiences.

The CX Metaverse focuses on how companies can define their role in the Metaverse and explore various applications to test the potential of this new touchpoint in the customer journey. It covers key themes like designing engaging Metaverse experiences, leveraging it for successful consumerism, and using it for marketing and brand building.

Download the Agenda for a comprehensive look at the program schedule.

Enabling Hyper-Personalised Interaction at Scale for the Diverse and Growing Consumer Base

20 March 2025 | Singapore

Due to the recent advancement of AI in conversation simulation, businesses are rapidly adopting conversational AI tools to deliver exceptional customer service through personalised interactions at scale.

The Conversational AI will address challenges like customer trust and business readiness while focusing on how to leverage conversational AI for its full potential.

Download the Agenda for a comprehensive look at the program schedule.

Transforming Customer Service Operations to be Agile and Adaptive in the Age of Technological Disruption

19 March 2025 | Singapore

In today’s tech-driven world, customer expectations are high. Customers demand fast, personalised service and are more informed about their rights. Businesses need to adapt their customer service strategies to provide efficient, tailored solutions and prioritise quick issue resolution.

The Customer Service Excellence will address how to leverage technology, create seamless omnichannel experiences, and build a winning customer service strategy for better retention and profitability.

Download the Agenda for a comprehensive look at the program schedule.

Elevating EX to Achieve CX Excellence

20 March 2025 | Singapore

Recognising the strong connection between employee experience (EX) and customer experience (CX), businesses are prioritising EX initiatives.

The Employee Experience will explore best practices for designing engaging employee experiences, leveraging technology for success, and using EX to attract, retain top talent, and drive continuous improvement.

Download the Agenda for a comprehensive look at the program schedule.