Transforming Customer Service Operations to be Agile and Adaptive in the Age of Technological Disruption

19 March 2025 | Singapore

In today’s tech-driven world, customer expectations are high. Customers demand fast, personalised service and are more informed about their rights. Businesses need to adapt their customer service strategies to provide efficient, tailored solutions and prioritise quick issue resolution.

The Customer Service Excellence will address how to leverage technology, create seamless omnichannel experiences, and build a winning customer service strategy for better retention and profitability.

Download the Agenda for a comprehensive look at the program schedule.