Test-Bedding the Metaverse as a Major Touchpoint in the Customer Journey19 March 2025 | Singapore The Metaverse is rapidly evolving from a trend to a necessity for businesses to stay competitive, especially when it comes to attracting the next generation of consumers who are accustomed to immersive digital experiences. The...

Enabling Hyper-Personalised Interaction at Scale for the Diverse and Growing Consumer Base 20 March 2025 | Singapore Due to the recent advancement of AI in conversation simulation, businesses are rapidly adopting conversational AI tools to deliver exceptional customer service through personalised interactions at scale. The Conversational AI will address challenges...

Transforming Customer Service Operations to be Agile and Adaptive in the Age of Technological Disruption 19 March 2025 | Singapore In today’s tech-driven world, customer expectations are high. Customers demand fast, personalised service and are more informed about their rights. Businesses need to adapt their customer service strategies to provide...

Elevating EX to Achieve CX Excellence 20 March 2025 | Singapore Recognising the strong connection between employee experience (EX) and customer experience (CX), businesses are prioritising EX initiatives. The Employee Experience will explore best practices for designing engaging employee experiences, leveraging technology for success, and using EX to attract, retain...

Discover how The Customer Show Asia 2025 can propel you towards achieving your business objectives and forge connections with the most influential figures in Asian CX.Unparalleled Networking and Lead Generation Opportunities:Connect directly with decision-makers: The Customer Show Asia 2025 is a magnet for industry leaders actively seeking cutting-edge solutions to...

Find out what when on at the inaugural edition of The Customer Show Asia! Asia's one and only meeting place that brings together everyone involved in the customer journey. Download the report to learn more. 

Customer experience (CX) is the battleground for brand loyalty in today's digital age. But with ever-evolving technology and a new breed of tech-savvy consumers, traditional CX strategies are no longer enough. Introducing The Rise of the Synthetic Shopper, a groundbreaking report that delves into the latest customer behaviour trends, with...

Test-Bedding the Metaverse as a Major Touchpoint in the Customer Journey19 March 2025 | Singapore The Metaverse is rapidly evolving from a trend to a necessity for businesses to stay competitive, especially when it comes to attracting the next generation of consumers who are accustomed to immersive digital experiences. The...

Enabling Hyper-Personalised Interaction at Scale for the Diverse and Growing Consumer Base 20 March 2025 | Singapore Due to the recent advancement of AI in conversation simulation, businesses are rapidly adopting conversational AI tools to deliver exceptional customer service through personalised interactions at scale. The Conversational AI will address challenges...

Transforming Customer Service Operations to be Agile and Adaptive in the Age of Technological Disruption 19 March 2025 | Singapore In today’s tech-driven world, customer expectations are high. Customers demand fast, personalised service and are more informed about their rights. Businesses need to adapt their customer service strategies to provide...

Elevating EX to Achieve CX Excellence 20 March 2025 | Singapore Recognising the strong connection between employee experience (EX) and customer experience (CX), businesses are prioritising EX initiatives. The Employee Experience will explore best practices for designing engaging employee experiences, leveraging technology for success, and using EX to attract, retain...