Technology has brought forward the CX industry to levels that it was never at before.

Automations in customer contacts, engagements within the customer journey, as well as end-to-end integration of CX technologies has helped to shape the landscape for the new generation of customers. What comes after is to take plans forward in phases to truly understand what customers want and to accurately pinpoint the vision of organizations in the world of CX. 

Leaders within the CX Community share about their challenges in technology adoption in their CX journey. We asked them what priorities they would have in these aspects. Check out the video to see what they have to say!

Featuring:

• Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
• Lolitta Sufian, Chief Experience Officer, Telekom Malaysia
• David Chung, Senior Marketing Manager, Trans Eurokars, Mazda
• Alp Altun, Head of Transformation Programme, Prudential
• Ryan Mascarenhas, Group Chief Customer Officer, Bolttech
• Neha Singla, Global Head of Monetization Products, Tiktok
• Martin Head, GM, Customer Support Innovation, Fujifilm Business Innovation Asia Pacific
• Wilmer Ryan Cu, Global Marketing Director, Asia Pacific Design, Wella Company

Happening at the Suntec Convention & Exhibition Centre, Singapore, this mega-expo will bring together the CX, Digital Experience, and marketing community with over 1000 visitors and 90 industry speakers.