Asia’s #1 Event For All Industry Leaders Impacting
Their Customer Journeys’ Lifecycle & Ecosystem
19 - 20 March, 2025
| One Farrer Hotel, Singapore
Employee Experience Theatre - Thursday, 20 March 2025
1:00 pm - 1:10 pm
Welcome & Housekeeping Address – Employee Experience
10:35 am - 10:40 am
Chairperson Opening Address
1:10 pm - 1:40 pm
Presentation: Leveraging AI Tools to Create a More Inclusive and Equitable Workplace
Emily Yang -
Head of Human-centered AI and Innovation (Strategy and Talent),
Standard Chartered
• Fostering AI literacy and equipping employees with the skills to thrive in the digital age.
• The importance of perceived trust in AI and the organisation to enhance employee and customer satisfaction.
• Creating a positive feedback loop to improve EX and CX.
Emily Yang
Head of Human-centered AI and Innovation (Strategy and Talent)Standard Chartered
1:40 pm - 2:20 pm
Fireside Chat: Designing Effective Employee Experience: Best Practices for Engaging Employees
Madhu Oza -
Director of Customer and Technical Services,
Abbott
• Understanding the importance of designing engaging and personalised employee experiences (EX).
• Best practices for creating a positive work environment that aligns with employee needs and expectations.
• Strategies for measuring and optimising EX to improve employee satisfaction and performance.
2:20 pm - 2:50 pm
Networking Break
2:50 pm - 3:20 pm
Case Study: Taking Engagement Up a Notch with Employee Volunteerism Beyond Borders
Darren How -
Head of Corporate Communications & Employee Experience,
Jebsen & Jessen
• Integrating EX and CX: Explore how the “Meet a Need” program exemplifies the connection between employee engagement and customer satisfaction, showcasing strategies that can enhance overall business performance.
• Best Practices in Employee Engagement: Learn from Darren How's insights on designing effective employee experiences through corporate volunteering, emphasising active participation and community impact to drive engagement.
3:20 pm - 3:50 pm
EX and Learning and Development: Strategies for Continuous Improvement
• Understanding the role of learning and development in EX and engagement
• Best practices for designing and implementing effective training and development programs that enhance employee skills and knowledge
• Strategies for measuring and optimising learning and development performance to improve employee engagement and retention
