Asia’s #1 Event For All Industry Leaders Impacting
Their Customer Journeys’ Lifecycle & Ecosystem

When Steven Istfan Tang reached out to me to speak at #customershowasia, I was wondering how can #cryptocurrency topic be relevant to the event. Then I realised the event is very relevant to crypto adoption, rather. We need better and seamless #customerexperience to drive adoption. I learnt a lot during the event myself from subject matter experts. Like all events, the greatest gain is seeing familiar faces, like Belinda Lim George Wong and meeting new faces, like Baleign Agil Libai Zhuo Jag Foo, CPP, PSP, PCI Eric Ong Sharon (ShokHoon) BEH Dr Loretta Chen Christophe Le Yoanc Anthea Foong and many more. And I have to mentioned that the people at the reception counter are very friendly, so as the ground crews. Living up to provide good customer experiences. Wish to be back again.

And it’s a wrap! 🇸🇬💪🏻 Thanks to those who came down to our Aircall booth at The Customer Show Asia this week. So good connecting with prospects and our integration partners Zendesk Freshworks and Zoho to bring value to the Asia CX community. Can’t wait for more to come! 🔥 Shoutout to the amazing Sindy Gao for working tirelessly to put together our inaugural SG in-person exhibition all the way from SYD. Loved every detail of it

I had the pleasure to speak at two panels at the Customer Show Asia 2023 in Singapore. This was a 2-day conference and exhibition held at the Suntec City Convention Centre in Singapore and attended by over +1,000 Customer Experience (CX) professionals. For over 100 years, Shell has been a customer business and today has more than 1 million business and 100 million consumer customers globally. In Shell, Customer Obsession is part of our DNA. Customer satisfaction is part of our Group Scorecard because every individual in Shell is responsible for how we bring out the best of Shell everyday, and in every single interaction, with our customers. A big thanks again to the organisers for bringing together professionals in the field. A privilege to be part of the CX Asia Advisory Board and looking forward to reviewing the entries for the upcoming CX Asia Excellence Awards 2023.

I have sincerely missed everyone. What an incredible CX community in Singapore. The Customer Show Asia demonstrates how in person events are invaluable and integral. It was a privilege to be there and speak and meet people. While connecting remotely works and is convenient, there is nothing like a face to face exchange of a smile; a “high five” or an arm around the shoulder. Thank you the beautiful team at Zendesk who make it such fun. I am already looking forward to the next in person event.