Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
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The CX Imperative: Profitable Innovation, Purposeful Connection
CX Asia Week is Asia’s longest-standing, customer experience-focused conference, now in its 13th edition. As part of the globally renowned CX Network & CCW Digital ecosystem, we connect you with the world’s largest CX community of over 200,000 professionals.
This year’s event features 80% brand-new speakers, senior cross-functional leaders, and the region’s leading CX Asia Excellence Awards (11th Edition). Hear from CX Leaders from brands like PropertyGuru, AEON, Estée Lauder, CIMB, and more. Plus, don’t miss our dedicated session for senior marketers—Unlocking the Practical Impact of AI on Campaigns & Businesses, in Marketing Fiesta.
Why CX Asia Week is Essential for You
Learn from Asia's top CX innovators
Gain insights from CX leaders at brands like GB Corp, GXS Bank, Ritz-Carlton Reserve, AEON, and Estée Lauder—trailblazing the future of customer experience across Asia.
Discover practical strategies
Find the balance between cost optimisation, leveraging GenAI and automation, and delivering value through meaningful, human-centered customer experiences.
Network with decision-makers
Connect and collaborate with industry leaders. Featuring cross-functional senior leaders, reflecting how CX transformation cuts across business units.
Access cutting-edge CX solutions
Access a showcase of the latest CX solutions—helping you optimise processes, enhance loyalty, and achieve measurable impact.
Take away actionable insights
Equip yourself with strategies to leverage technology for ROI, adapt to evolving consumer behaviours, and drive CX differentiation in today’s uncertain market.
What Awaits You at CX Asia Week
PREMIUM CONFERENCE
17 - 20 JUNE
CX Asia Main Conference focuses
on best practices in enterprise-level
CX strategies.
MARKETING CONFERENCE
18 - 19 JUNE
Marketing Fiesta Asia highlights excellence
in marketing strategies in the
dynamic marketplace.
AWARDS NETWORKING DINNER
18 JUNE
CX Asia Excellence Awards Ceremony
celebrates the highest level of achievement
and excellence in Asia.
Uncover the Latest Insights
The $2 Trillion Opportunity: Decoding Asia's Unique CX Evolution in 2025
The Balancing Act – Optimising Technology While Preserving the Human Touch
Value Beyond Price: Crafting Meaningful Customer Relationships
The Personalisation Paradox: Mass Customisation in the Age of Privacy
Meet Our 2025 Speakers
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Milind G
Principal AI Scientist
Mercedez Benz
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
Jue Lu
Chief eXperience Officer, Visitor Experience & User Experience Center of Excellence, Technology Transformation Group
Singapore Tourism Board
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Patricia Mulles
Director & Global Head of Partnerships
She Loves Data
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Priya Naidu
Customer Experience Lead
LeapFrog Investments
Vidya Sagar
General Manager, Operations
Phulay Bay, a Ritz-Carlton Reserve
Yash Sheth
Head of Customer Lifecycle Strategy – GoFood
Gojek
Elena Hyeseon Jeong
Store Design & Visual Merchandising Director
The Estée Lauder Companies Inc./ Le Labo
Alif Yahya
Assistant Vice President - Cyber Threat Intelligence
Citi
Low Ngai Yuen
Chief Merchandise & Marketing Officer
AEON Group Malaysia
Reeta McGinn
Omnichannel Experience Director APAC
Aesop
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Prashant Lulla
Head of Customer Experience APAC
Zurich Insurance
Jiahao Yee
SEA Customer Journey Partner
Maersk
Nadiya Omar
Brand Ambassador
We Love MarTech
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Sushmita Munshi
Chief Customer Officer
Chubb Life
Jack Widagdo
Chief Operating Officer
PT Indonesian Paradise Property Tbk
Teeraphol Ambhai
Head of Search Experience - Martech
Bumrungrad International Hospital
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Reeta McGinn
Omnichannel Experience Director APAC
Aesop
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Unlock Growth: Sponsor CX Asia Week 2025
Elevate Your Brand as a Leader in CX
As Asia's #1 Customer Experience Leaders Platform, partner with us and position yourself as a trusted source for the region's thriving CX community
Connect with the Right Audience
Network with CX and Marketing decision-makers in Asia looking for innovative solutions and strategic partnerships
Maximise Your Reach And Results
Whether you're looking to generate leads, showcase your expertise, or build brand awareness, we have the perfect solution to help you achieve success
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CX Asia Week Highlights
CX & Marketing leaders in Asia gathered to learn and explore the best case studies in CX
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