Colonial First State’s Chief Customer Officer, Todd Stevenson will present how his organiation has worked to remove internal siloes and ensure CX becomes a uniformed strategy that drives every level of the organisation.

Learn how you too can drive CX across every area of the organisation to guarantee stronger internal dialogue and strategy implementation.

• Tying the customer ecosystem together to ensure company-led initiatives are supported across every department
• Educating departments who are not historically CX-driven on the role of the CX function and their critical place within the business
• Growing company and brand revenue in times of change through clear upselling and communication strategies

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