Say hi to Chris Douglas!

Chris is a passionate Customer Experience expert with over 15 years experience in contact centres both in Australia and offshore. Prior to his current role Chris worked in the Philippines for almost five years and managed teams of up to 250FTE, and was vital in the offshoring of operations for a Financial Services company. Chris has worked across many fields from Telco to Financial Services and currently hospitality in his role as Director of Member Services at Accor Plus. In this role Chirs has been responsible for creating and driving CX strategy that underpin broader cultural change to put our 'Members First'.

What is your role?

Chris: Director of Member Services - Pacific

Why Customer Experience Management 2020?

Chris: With so many headwinds facing many industries at the moment CX will become more important than ever, I am excited to see how CX innovations coming down the pipeline will address these challenges.

Fun Fact?

Chris: New York City is my favourite city on Earth, and have been 5 times in the last 10 years!

Where to catch Tim at CEM2020

Conference Day Two: Thursday 28 May 2020

Stream Two: Changing the Interaction Landscape With Accor Plus’s 185,000 Members By Developing An Omni-Channel Platform

Panel: Understanding Customer Data and The Future of Consumer Behaviour In Order To Strategise Ways of Retaining Customer and Their Engagement.

With a 2-day program designed to facilitate discussion and explore innovative international and domestic approaches to the challenges faced across the CX industry, this is the MUST ATTEND EVENT for stakeholders tasked with driving innovation within their organisations. Come and join the conversation alongside Tim, 30+ Speakers and a whole lot more industry practitioners!