About Empirix

Market dynamics have forced CSPs to reflect on their digital transformation strategies and customer experience has emerged as a key differentiator across many corporate functions including the contact center.

Since its inception, Empirix has been focused on CX, helping large and midsize organizations optimize the experience that customers have within contact center, helpdesk and communication networks since 1992. Our best-in-class test automation and monitoring solutions help our clients reduce risk, accelerate technology time-to-market, maximize customer retention and reduce operating costs.

Flagship technologies, Hammer and Hammer Cloud, are used by companies worldwide to simulate real-world communications in order to test the end-to-end interoperability of network services and applications and to validate that every function within a voice and data network is working as it was designed.

Hammer Cloud is a single, cloud-based platform that provides fully automated, self-service testing and test case design for voice applications and contact center technologies. It facilitates the adoption of DevOps practices with a shared script library and script porting across the software development lifecycle. Common types of testing performed with Hammer Cloud include functional, regression, systems integration, stress or load, smoke, disaster recovery, and ongoing ready-for-business testing.

Learn more about Empirix and how we can help your organization improve operational efficiency and customer satisfaction: https://info.empirix.com/icpq-cca-video