Sinem Yuksel

Customer Experience Director Turkcell

Senior Director with a demonstrated professional experience of working in finance and telecommunications industry for over 20 years. Skilled in CX Strategy Leadership, Customer Experience Management, CX and Digital Transformation Leadership, Digital Channels Management, Design Thinking Methodologies, SalesForce Excellence and Business Planning. Is currently a member of “YKKD” (Women On Board Association) Development Program, Member of Women In Technology Platform and Turkey CXA Steering Council.

Conference Day One - 19 January, 2021 (Timings in GMT)

13:10 PANEL DISCUSSION: DRIVING CX INITIATIVES THROUGH AI AND ANALYTICS

  • How great a role should data play in a transformation strategy? 
  • What competitive advantages can be leveraged by establishing an ‘analytics-first’ culture and how can AI and intelligent automation help us accomplish this?
  • What issues are operators facing in regards to customer data regulations and what strategies can be implemented to compliantly communicate with customers?
  • With the emergence of 5G, IoT and AI, what do we predict for the future of telecoms and how it will impact the customer?

Check out the incredible speaker line-up to see who will be joining Sinem.

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