Sandeep Shashikant

Principal Consultant Frontier Communications

Conference Day Two - 20 January, 2021 (Timings in GMT)

13:10 PANEL DISCUSSION: WHAT ARE THE MOMENTS IN A CUSTOMER LIFECYCLE THAT MATTER THE MOST?

  • How many touchpoints do you really need with the customer?
  • Do more touchpoints mean a better service? Shouldn’t we just get back to focusing on delivering a great customer service instead of more channels, but greater inconsistency?
  • How can you create predictive, personalised experiences at scale? 
  • Do the best metric and attribution methods come from the enterprises with the biggest wallets? 
  • Can you spin a bad customer experience into a brand loyalty game changer by proactively engaging with your customer across all channels?

Check out the incredible speaker line-up to see who will be joining Sandeep.

Download The Latest Agenda

In Partnership With :

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2024 IQPC. All rights reserved.