Dave Bukovinsky

Executive Director – Product Management CSG

Conference Day One - 19 January, 2021 (Timings in GMT)

13:10 PANEL DISCUSSION: DRIVING CX INITIATIVES THROUGH AI AND ANALYTICS

  • How great a role should data play in a transformation strategy? 
  • What competitive advantages can be leveraged by establishing an ‘analytics-first’ culture and how can AI and intelligent automation help us accomplish this?
  • What issues are operators facing in regards to customer data regulations and what strategies can be implemented to compliantly communicate with customers?
  • With the emergence of 5G, IoT and AI, what do we predict for the future of telecoms and how it will impact the customer?

Check out the incredible speaker line-up to see who will be joining Dave.

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