Cary Cusumano CCXP

Principal Client Partner - Customer Experience Design Verizon

Conference Day Two - 20 January, 2021 (Timings in GMT)

13:10 PANEL DISCUSSION: WHAT ARE THE MOMENTS IN A CUSTOMER LIFECYCLE THAT MATTER THE MOST?

  • How many touchpoints do you really need with the customer?
  • Do more touchpoints mean a better service? Shouldn’t we just get back to focusing on delivering a great customer service instead of more channels, but greater inconsistency?
  • How can you create predictive, personalised experiences at scale? 
  • Do the best metric and attribution methods come from the enterprises with the biggest wallets? 
  • Can you spin a bad customer experience into a brand loyalty game changer by proactively engaging with your customer across all channels?

Check out the incredible speaker line-up to see who will be joining Cary .

Download The Latest Agenda

In Partnership With :

CX Network

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