Driving positive change through exceptional customer experience

Join the CEM in Telecoms Global Summit on the 19-20 January 2021 as we tackle key challenges such as the ongoing battle with digitalisation, the shift towards data culture, how to deliver consistent CX across multiple touchpoints, strengthening service culture and ultimately, how to deliver world-beating customer experiences.

Bringing together global leaders we will be exploring how the impact of the ongoing pandemic is shaping the future of this industry and those effective strategies to drive your business success and meet consumers evolving expectations.

With tailored networking, engaging presentations, interactive discussion groups and much more this forum presents a unique experience to get involved in high-level conversations at the time it matters most. We look forward to joining together as a community in this new online format.

Download the agenda for more information on the 2021 Summit >>